Support
Both app stores require a support page. This is it — a real one.
Get in touch
Email Hello@skinmate.co with anything at all: something is broken, something is confusing, something reads wrong in your language. We answer every message.
If you are reporting a bug, the two things that help most are which phone you are on and what you did just before it happened.
Deleting your account
You can do this yourself, and you do not have to ask us: Account & Settings, then Delete account. It erases your routine, scores, badges, avatar, Circle and Coach chats immediately and permanently.
If you cannot reach that screen for any reason, or no longer have the app, email Hello@skinmate.co from the address you signed up with and we will delete it for you.
What is deleted: your account, email and display name, Skin Passport answers, routine and product names, scores, missions, badges, coins, avatar, Circle friends and shares, Coach conversations, and your subscription record. Nothing is kept afterwards.
What we cannot reach: Apple and Google keep their own record of any purchase, and the AI provider behind the Coach keeps a short-lived copy of recent messages for abuse monitoring, which ages out on its own schedule. Deleting your account does not cancel a subscription; cancel it in your Apple or Google account settings.
Subscriptions
Premium is billed by Apple or Google, not by us. Cancel it from your Apple or Google account settings, where you can also request a refund — those are the only places that can issue one.
A note on what Skinmate is
Skinmate is a cosmetic skincare-learning app. It does not diagnose, treat, or give medical advice. If something on your skin is sore, spreading, or not settling down, a healthcare professional is the right person to see — that is not us being cautious, it is the line the app is built around.
The fine print
Privacy Policy and Terms of Use. Both are the same text that ships inside the app.